Frequently Asked Questions - FAQ Help Center
Welcome to the CCcollections Help Centre. Here, you'll find answers to the most common questions about shipping, returns, ourunique eco-friendly gifts, products, orders, and services. We aim to make your shopping experience as smooth and enjoyable as possible. We are always here to help you decide on which handmade craft gifts and free UK delivery and other delivery services you might require. If you can't find what you're looking for, please don't hesitate to contact us directly – we're always happy to help! You can also explore our full range of products at CCcollections.com.
General Questions About CCcollections
Get to know more about what makes CCcollections your go-to destination for mindful shopping.
What is CCcollections.com all about?
CCcollections.com is your premier online store specializing in unique eco-friendly gifts and exquisite home goods made from natural materials, natural kithen products and other sustainable product such as our Own Bee Wax Candles and Honey based products like our raw honeycomb produced at our Highland Base in the Wildeness of Herefordshire UK. We curate a selection of handmade craft gifts and natural products. Including but not limited to our popular Wooden Massage Tools, Natural Kitchen Wares, and charming Picnic Baskets. Our aim is to offer beautiful, high-quality handmade items that are both delightful to own, use, feel, look at and that also that kind to the planet in how they are produced and how they are disposed of or kept. These values making us a great source for environmentally friendly gifts.
Where are your products sourced from?
What we dont produce ourselves or design or have manufactured for us under out CCcollections Brand. We take great pride and care in sourcing our products globally from small artisans, family busineses and ethical manufacturers, most often women led businesses, who share our commitment to quality, craftsmanship, and sustainability. We make special emphasis on partnering with female-led and family businesses as much as possible in our products as well as in our supply chains. Many of our items, like our Teak Wooden Spoons and Sticky Rice Baskets, come directly from skilled craftspeople, ensuring authenticity and fair trade practices. We always strive to work with partners who prioritize environmentally friendly gifts through sustainable materials and production methods.
How can I be sure your products are eco-friendly?
Our dedication to sustainability is central to CCcollections. We prioritize products made from natural material that break down when disposed of in natural ways, renewable / sustainable materials "using invavise" or easyily replaced materials, recycled materials, and those produced with minimal environmental impact. For instance, our Wooden Massage Tools and Natural Kitchen Wares are crafted from sustainably sourced wood. We continuously research and partner with suppliers committed to eco-conscious practices, ensuring our unique eco-friendly gifts truly live up to their name. We also commit to use / re using reused, recyled, biodegrable packing to package and ship products out. Without compromising on quality and presentation we look for creative ways to do this, if you have any suggestion on clever ways we can improve please get in contact at CustomerService@cccollections.eu We are always looking for ways to improve our services and love here your new inovated ideas.
---Orders & Delivery
Everything you need to know about placing an order and receiving your beautiful items.
Do you offer free delivery?
Yes! We offer Free UK Delivery on all orders across our entire. We also offer Free Shipping to USA, Germany, France among many other country for most non perishable goods and those without any import restrictions. Shipping see Checkout. Or Contact Us if need any clarification. Free delivery available or all items including kimono collection, handmade craft gifts, and all other items. There are no minimum spend requirements – the price you see is the price you pay, delivered straight to your door within the UK.
What are your delivery times?
We aim to dispatch all orders promptly usually less than 24 hours of receiving. Standard UK delivery typically 2-4 days, Usually 2 but delivery companies times can slip from time to time. If you want Next Day Delivery pay for UK Next day at check out. For more specific details on delivery times for individual products or international shipping options, please refer to our dedicated Shipping Policy page. Please Contact Us Directly if confused or need help on this. :)
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website. You can use this to monitor the progress of your CCcollections delivery from our warehouse to your doorstep.
What if I need to change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible via our contact form or by phone. We'll do our best to accommodate your request, but please note that changes might not be possible once an order has been processed and dispatched and we do ship very quickly but we will do our best.
---Returns & Refunds
Our commitment to your satisfaction includes a clear and simple return process.
What is your return policy?
We want you to be absolutely delighted with your CCcollections purchase. If you're not entirely satisfied, you can return most items "non perishable goods" within 30 days of receipt for a full refund or exchange, provided they are in their original condition and packaging. Some exclusions may apply for hygiene reasons or custom items. Perishable Goods we are unable to accept returns for but if any issues please contact us. Please visit our Returns Policy page for full details and instructions on how to initiate a return. OR as per usual Contact Us for help.
How do I return an item?
To return an item, please follow the instructions on our Returns Policy page. You'll typically need your order number and the reason for return. We'll guide you through the process, including how to send the item back to us.
How long does it take to process a refund?
Once we receive your returned item and inspect it, refunds are typically processed within 2 business days. The refund will be issued to your original payment method. You will receive an email confirmation once your refund has been processed.
---Product Specifics & Care
Learn more about the unique characteristics and care instructions for our products.
How do I care for my Women's Silk Kimono?
To maintain the beauty and longevity of your Women's Silk Kimono, we recommend professional dry cleaning or careful hand washing in cold water with a gentle silk-friendly detergent. Avoid twisting or wringing. Air dry away from direct sunlight. Full care instructions are usually included with your kimono or can be found on its specific product page on cccollections.com.
Are your Wooden Massage Tools treated? How do I clean them?
Our Wooden Massage Tools are typically made from natural, untreated wood to ensure an authentic massage experience. To clean, wipe them with a damp cloth and a mild, natural soap. Dry thoroughly immediately after cleaning. Do not soak in water or put in a dishwasher, as this can damage the wood. Regularly conditioning with a food-safe oil (like coconut or mineral oil) can help preserve the wood's integrity.
Can I use your Natural Kitchen Wares for hot food?
Many of our Natural Kitchen Wares, especially those made from durable woods like Teak, are suitable for use with hot food. However, specific heat resistance varies by material. Always check the individual product description on cccollections.com for precise usage and care instructions to ensure the longevity of your eco-friendly gifts like our Teak Wooden Spoons.
What is the best way to clean Wicker Placemats and Picnic Baskets?
For Wicker Placemats and Picnic Baskets, gently wipe them with a damp cloth and a mild soap if needed. Allow them to air dry completely to prevent mold. Avoid harsh chemicals or excessive soaking. For stubborn stains on Picnic Baskets, a soft brush can be used. Proper care will ensure these handmade craft gifts remain beautiful for years.
---Shopping & Website Assistance
Tips for navigating CCcollections.com and making your purchase.
How do I find a unique gift for women on your site?
Finding a unique gift for women at CCcollections.com is easy! You can browse our categories like Women's Silk Kimonos or Women's Cotton Dresses for fashion-forward choices. For wellness, explore Wooden Massage Tools. Or, for home and lifestyle, check out our Natural Kitchen Wares, Wicker Placemats, or Picnic Baskets. Use our Search Bar or filter options to narrow down by price, type, or material to discover truly special items.
Is my payment information secure on CCcollections.com?
Absolutely. We prioritize your online security. CCcollections.com uses Shopify's secure payment gateway, which employs industry-standard SSL encryption to protect your personal and payment information. Your data is always handled with the utmost care and confidentiality.
How can I stay updated on new collections and offers?
To be the first to know about our new arrivals, exclusive discounts, and special promotions on kimono collections, handmade craft gifts, and more, we encourage you to sign up for our newsletter! You can usually find the sign-up form at the bottom of our homepage. Follow us on social media too for daily inspiration from CCcollections.